Contact policies:
Your primary contacts for Kill It With Drive, LLC™ is Michele Welcome. Michele is available from 9 am to 5 pm Eastern Time, Monday through Friday. Michele communicate by email and scheduled telephone call (if your package includes calls) only. Please do not text, Facebook message, or use other means to communicate.
Email policies: Please allow up to two business days for a response by email, although Kill It With Drive, LLC™ strives to respond sooner. For feedback on documents or submissions, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.
Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.
Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.
Billing: You will be billed automatically every 7 days for recurring weekly charges and every 30 days (or the nearest weekday) for monthly charges. We will attempt to charge a declined card every two days for up to ten days.
Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Kill It With Drive, LLC™ prior to initiating a chargeback.
One-on-one Coaching:
Sessions will be held by Facebook Video Messenger, Zoom, or with advance notice, by other means including telephone.
The session must be scheduled using either Michele's scheduling calendar, Calendly, and there is no guarantee that availability will match yours.
If a session is not used within 90 days, it is forfeited.
If you do not attend at the scheduled time, your session is forfeited.
If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.
Group Classes:
Sessions will be held by Zoom. If you do not attend at the scheduled time, your session is forfeited and you will instead be provided access to the class replay for up to one week after the class.
